Our laboratory does not follow any financial, political or other goals that could lead to conflicts of interests. The management is dedicated to the creation and implementation of a QM system. Personnel is equipped with the means to fulfil their duties. Precautions are in place to handle confidential information securely. A clear organizational structure that depicts the hierarchies and connections between management and laboratories is in place.

SOPs, flow-diagrams and other supporting documents are in place to establish uniform processing of inputs. All personnel is trained on the written rules and guidelines that are essential to ensure that their work is reliable, reproducible, and of highest quality. The Quality Manual is accessible to all personnel. It defines the work scope at ZentriForce Pharma, its philosophy and standards, as well as the documents, procedures and processes that must be followed in ZentriForce Pharma laboratories. It is the right and duty of every employee to give feedback on work, equipment and documentation for continuous improvement of the quality system.

Personnel is qualified for the work they perform and trained on all relevant procedures, processes and equipment. Work descriptions are in place for every employee. External trainings ensure that employees are up-to-date with requirements and developments relevant to their work. The management is dedicated to creating a working environment that attracts motivated and enthusiastic employees. ZentriForce Pharma only accepts a workload that allows employees to focus on their respective tasks and to avoid errors that occur due to time pressure. In return, employees are committed to deliver excellent work, and show exceptional work ethics. 

Standard operating procedures are in place that describe the correct creation, distribution, control and archiving of documents. The SOPs ensure that documents are identifiable and accessible, and that documents are checked, verified, authorized and updated by qualified personnel.

Contracts ensure that ZentriForce Pharma labs are equipped to fulfill the tasks listed in a service agreement, that documentation of work and results is proper, detailed and intelligible.

Sample receipt, sample storage, sample preparation and sample analysis are described within numerous SOPs. Only qualified and trained personnel is authorized to handle samples and perform analysis. All procedures are documented meticulously. Audit-trails, second operator checks and inspection by alert employees promote high quality work and reliable and reproducible results.

ZentriForce Pharma laboratories are equipped with cutting-edge technology and state-of-the-art equipment. All equipment is maintained by trained employees and qualified service personnel in defined intervals. Equipment SOPs ensure correct handling in order to protect the employee, the equipment and the customer sample.

ZentriForce Pharma places importance on reliable and qualified suppliers and service providers. Only those that fulfill requirements defined in our quality checklist are cleared for orders and assignments.

The customer is provided with regular updates and discussions of results. The frequency and extend of this communication are settled in the service agreement. Qualified and competent experts are available to consult our customers on details and requirements of analytical work and to interpret results.

Complaints are handled with utmost priority. SOPs are in place to ensure fast and efficient handling of problems and complaints.

Defined processes apply should an unexpected event arise. Customers are immediately (within two business days) informed on occurrences that affect their order. SOPs and Forms on the handling and recording of deviations, incidents and CAPAs are in place, and our personnel is trained to resolve any unforeseen or unwanted occurrence with utmost dedication and efficiency. Corrective and preventive actions are implemented, and continuous improvement of technical processes and quality control is sought.